Grievance Redressal

Addressing Concerns, Ensuring Fairness

Overview of grievance redressal

At National College of Pharmacy, we are committed to maintaining a fair, transparent, and respectful environment for all students, faculty, and staff. We understand that issues and concerns may arise, and it is essential to address them promptly and effectively.

Our Grievance Redressal Mechanism is designed to provide a platform for students, faculty, and staff to voice their concerns and seek timely resolution. We ensure that all grievances are handled with confidentiality, fairness, and in adherence to established procedures.

Objectives

Provide a Platform: Offer an accessible and confidential space for students, faculty, and staff to voice their concerns.
Timely Resolution: Ensure grievances are addressed and resolved quickly and fairly.
Promote Fairness: Uphold fairness and impartiality in resolving issues.
Maintain a Positive Environment: Address concerns to foster a healthy academic atmosphere.
Encourage Transparency: Keep all parties informed about the grievance process and outcome.
Enhance Satisfaction: Improve overall satisfaction by resolving issues effectively.

Students’ Grievance Procedure

At National College of Pharmacy, the grievance redressal procedure is designed to address concerns effectively and fairly. When a grievance is raised, it can be submitted through the online grievance portal or directly to the Grievance Redressal Committee. Once a grievance is received, the committee acknowledges the issue and initiates an investigation by gathering relevant information and consulting the involved parties. After thoroughly reviewing the matter, the committee takes appropriate action to resolve the grievance in a timely and impartial manner. The complainant is then informed of the resolution, and any necessary corrective actions are communicated. Finally, feedback is sought from the complainant to ensure satisfaction with the resolution, and the grievance is formally closed once all actions have been completed. This process ensures that all grievances are handled with transparency, fairness, and efficiency.

LEVEL I- Class Teacher or Mentor

The departmental level grievances should first be addressed to the concerned class teacher or mentor of the class. Brief nature of grievance and resolution if any should be maintained in the class teachers file or mentor mentee book. In case the Student is not satisfied with the decision he/she can approach the D-GRC.

LEVEL II- DEPARTMENT GRC (D-GRC)

The department GRC constitutes the head of the department and a senior teacher and the concerned class teacher. In case the complaint is made by a female student a female teacher should also be part of the DGRC. The department should maintain a record of the complaints received (forwarded from Level I if unresolved), complaints resolved and complaints forwarded to GRC-STC.

It is advised that if possible the problem solving should be given first priority and should be resolved immediately or at least within 3 days.Matters which have deadlines should be given highest priority, lest a student loses out on an opportunity due to the delay.

LEVEL III- GRC-STC

Unresolved grievances at the departmental level are forwarded to the Grievance Redressal Cell of the institution. All complaints to the GRC-STC should be in written and should clearly bear the name, phone number and address of the complainant.
Anonymous complaints and/or with false addresses will not be entertained.
The written complaint should be handed over to any member of the GRC-STC (list of members are available in the college calendar and college website).
The member in receipt of the complaint should immediately inform the convener who in turn will convene the GRC-STC for examining the complaint and talking with the aggrieved.
The quorum for the cell in normal cases will be four including the convener, a Dean of either Arts and Humanities or Sciences depending on the subject of study of the complainant, a teacher member from either science/arts or self financing block depending on the subject of study of the complainant and a member with legal expertise.
The quorum for the cell for a complaint against a non teaching staff will include a Dean, the Convener, a member with legal expertise and a non teaching staff member.
The report of the GRC-STC should be forwarded to the Principal within 15 days for taking action.

GRIEVANCES OF EXTRAORDINARY NATURE

In case of grievances against any member of the cell, that person will be excluded during the deliberations
The quorum for the cell in case of grievances against the Deans, Vice Principals, Principals or Management representatives will include all the members of the cell. Reports on complaints against the Deans, Vice Principal will be handed over to the Principal and against the Principal will be handed over to the Executive Manager.